Tell us a few things about your device!

1. Does the Earbuds switch on?

We currently only accept devices that switch on

2. Are there any speaker/mic issues in your device?

Check your device for issues like voice cracks, faulty speakers, faint sounds

3. Are there any connectivity issues in your device?

Check your device's bluetooth connectivity for both left and right earbuds

4. Are there any physical issues on your device?

Check your device's charging case, body and buttons' condition carefully